Note: all html coding - replaced < with [[ and > with ]]
=============================================================
LibraryH3lp - Implementation
=============================================================
-------------------------------------------------------------
1 LS Staffing
-------------------------------------------------------------
1.1 Login to webclient:
http://us.libraryh3lp.com/webclient
1.2 example login:
cyprefdesk
cypref
-------------------------------------------------------------
2 Add or Delete
-------------------------------------------------------------
2.1 LibraryH3lp
2.1.1 Chat widget
2.1.1.1 Change Nav bar
Currently, the test nav bar is only on the test Ask page:
What this amounts to is that a code snippet* for LibraryH3lp was added to Chat link on the test nav bar. This nav bar file should replace the current one.
[[div id="skip"]][[a href="#LScontent"]]Skip to
Main Content[[/a]][[/div]]
[[header2 class="show-for-small"]]
[[!-- This next section contains header for small screens. --]]
[[/header2]] [[!-- end of minimal header --]]
[[header class="show-for-medium-up"]]
[[!-- This next section contains header for medium up screens. --]]
[[/header]]
[[topnav2 class="show-for-small"]]
[[!-- This next section contains top navigation bar for small screens. --]]
[[/topnav2]] [[!-- end of minimal nav --]]
[[topnav class="show-for-medium-up"]]
[[!-- This next section contains top navigation bar for small screens. --]]
[[/topnav]] [[!-- end of drop menu nav --]]
........................................................................
* code snippet
[[li class="mainItem"]] [[ul class="sub"]]
[[li]][[!-- Place this div in your web page where you want your chat widget to appear. --]]
[[div class="needs-js"]]
chat loading...
[[/div]]
[[!-- Place this script as near to the end of your BODY as possible. --]]
[[script type="text/javascript"]]
(function() {
var x = document.createElement("scr"+"ipt"); x.type = "text/javascript"; x.async = true;
x.src = (document.location.protocol === "https:" ? "https://" : "http://") + "us.libraryh3lp.com/js/libraryh3lp.js?10600";
var y = document.getElementsByTagName("script")[0]; y.parentNode.insertBefore(x, y);
})();
[[/script]][[/li]]
2.1.1.2 Nav Pages - Get Help Mobile H3lp
[[h2]]Get Help / Chat[[/h2]]
[[ul class="ulindent"]]
[[li style="font-size: medium;"]][[!-- Place this div in your web page where you want your chat widget to appear. --]]
[[div class="needs-js"]]chat loading...[[/div]]
[[!-- Place this script as near to the end of your BODY as possible. --]]
[[script type="text/javascript"]]
(function() {
var x = document.createElement("script"); x.type = "text/javascript"; x.async = true;
x.src = (document.location.protocol === "https:" ? "https://" : "http://") + "libraryh3lp.com/js/libraryh3lp.js?10639";
var y = document.getElementsByTagName("script")[0]; y.parentNode.insertBefore(x, y);
})();
[[/script]]
[[/li]]
[[/ul]]
2.1.1.2.1 Rename 'GetHelp.txt' to 'GetHelpOld.txt'
2.1.1.2.2 Rename 'GetH3lpY.txt' to 'GetHelp.txt'
2.1.1.2.3 Research Guides
Changing the Nav Pages makes Chat available to all Research Guides because of the banner with minimal nav bar.
Change info on the Get Help! tab -- will change all subject guide and library guide tabs.
2.2 ChatStaff
2.2.1 Link needed on these pages
2.2.2 Replace wording 'AskAcademic' or 'Ask Academic' with 'Chatstaff'
2.2.3 See pages under AskAcademic topic below for changes.
2.3 Liveperson
2.3.1 Remove Liveperson Monitor script from page headers
This is the code for that script and should be easily removed. Will need to double check.
[[!-- This next section contains the LivePerson Monitor Script --]]
2.3.2 Remove and replace link on pages like /help/ask.php
This is the script for Liveperson on the /help/ask.php page (ask-incl.txt/htm)
[[a id="ex2" style="cursor:pointer;text-decoration: underline;"]]Chat with an ACC Librarian during open hours.[[/a]]
Should also check all files for id="ex
This page needed more work to add the chat widget and style the resulting link to be more apparent.
2.4 AskAcademic
2.4.3 library.austincc.edu/help/FAQs/faq-AskAcademic.php
...................Made a redirect to the Chatstaff FAQ
2.4.4 Get Help! tab on Research Guides
-------------------------------------------------------------
3
Patron
-------------------------------------------------------------
3.1 For the patron to see an active chat link, LS staff must be logged in
3.1.1 Chat Now
3.1.2 Chat Offline
![http://library.austincc.edu/img/PersonL-button-blue_32x32.png"]]Ask](http://library.austincc.edu/img/PersonL-button-blue_32x32.png){kind=link}
![http://library.austincc.edu/img/phone-button-blue_32x32.png"]]Phone](http://library.austincc.edu/img/phone-button-blue_32x32.png){kind=link}
![http://library.austincc.edu/img/email-sm-32x.png"]] Email](http://library.austincc.edu/img/email-sm-32x.png){kind=link}