LibraryH3lp - Implementation

  Note:  all html coding - replaced < with [[ and > with ]]

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 LibraryH3lp - Implementation
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1 LS Staffing
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1.1 Login to webclient: http://us.libraryh3lp.com/webclient
1.2 example login:

cyprefdesk

cypref

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2 Add or Delete
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2.1 LibraryH3lp

2.1.1 Chat widget

2.1.1.1 Change Nav bar

Currently, the test nav bar is only on the test Ask page:

 http://library.austincc.edu/help/ask-h3lpX.php

Rename 'navbar.php' to 'navbar-old.php
Rename 'navbar-h3.php' to 'navbar.php'

What this amounts to is that a code snippet* for LibraryH3lp was added to Chat link on the test nav bar.  This nav bar file should replace the current one.

http://library.austincc.edu/includes/headerNav-h3.php

[[div id="skip"]][[a href="#LScontent"]]Skip to

Main Content[[/a]][[/div]]

    [[header2 class="show-for-small"]]

[[!-- This next section contains header for small screens. --]]

[[?php include("http://library.austincc.edu/includes/header-minimal.php"); ?]]

    [[/header2]] [[!-- end of minimal header --]]

    [[header class="show-for-medium-up"]]

[[!-- This next section contains header for medium up screens. --]]

[[?php include("http://library.austincc.edu/includes/header.php"); ?]]

    [[/header]]

  [[topnav2 class="show-for-small"]]

[[!-- This next section contains top navigation bar for small screens. --]]

[[?php include("http://library.austincc.edu/includes/nav-minimal.php"); ?]]

[[/topnav2]] [[!-- end of minimal nav --]]

 [[topnav class="show-for-medium-up"]]

[[!-- This next section contains top navigation bar for small screens. --]]

[[?php include("http://library.austincc.edu/includes/navbar-h3.php"); ?]]

[[/topnav]] [[!-- end of drop menu nav --]]

........................................................................

 * code snippet                

[[li class="mainItem"]]     [[ul class="sub"]]

    [[li]][[!-- Place this div in your web page where you want your chat widget to appear. --]]

[[div class="needs-js"]]

  chat loading...

[[/div]]

[[!-- Place this script as near to the end of your BODY as possible. --]]

[[script type="text/javascript"]]

  (function() {

    var x = document.createElement("scr"+"ipt"); x.type = "text/javascript"; x.async = true;

    x.src = (document.location.protocol === "https:" ? "https://" : "http://") + "us.libraryh3lp.com/js/libraryh3lp.js?10600";

    var y = document.getElementsByTagName("script")[0]; y.parentNode.insertBefore(x, y);

  })();

[[/script]][[/li]]

[[li]][[a href="http://library.austincc.edu/help/ask.php"]] [[img alt="Ask a Librarian" src="http://library.austincc.edu/img/PersonL-button-blue_32x32.png"]]Ask a Librarian[[/a]][[/li]]

[[li]][[a href="http://library.austincc.edu/help/ask.php"]] [[img alt="Phone us for help" src="http://library.austincc.edu/img/phone-button-blue_32x32.png"]]Phone Us[[/a]][[/li]]  ....               

2.1.1.2 Nav Pages - Get Help Mobile H3lp

Because our site is mobile responsive, the navigation bar changes with screen size to go to nav pages instead of drop menus.  This coding should replace the current nav page for Get Help.  Use http://library.austincc.edu/NavPages/GertH3lpY.txt

[[h2]]Get Help / Chat[[/h2]]

              [[ul class="ulindent"]]

                 [[li style="font-size: medium;"]][[!-- Place this div in your web page where you want your chat widget to appear. --]]

[[div class="needs-js"]]chat loading...[[/div]]

[[!-- Place this script as near to the end of your BODY as possible. --]]

[[script type="text/javascript"]]

  (function() {

    var x = document.createElement("script"); x.type = "text/javascript"; x.async = true;

    x.src = (document.location.protocol === "https:" ? "https://" : "http://") + "libraryh3lp.com/js/libraryh3lp.js?10639";

    var y = document.getElementsByTagName("script")[0]; y.parentNode.insertBefore(x, y);

  })();

[[/script]] 

[[/li]]

                 [[li style="font-size: medium;"]][[a href="http://library.austincc.edu/help/ask.php"]] [[img src="http://library.austincc.edu/img/PersonL-button-blue_32x32.png"]]Ask a Librarian[[/a]][[/li]]

                 [[li style="font-size: medium;"]][[a href="http://library.austincc.edu/help/ask.php"]] [[img src="http://library.austincc.edu/img/phone-button-blue_32x32.png"]]Phone Us[[/a]][[/li]]

                 [[li style="font-size: medium;"]][[a href="http://library.austincc.edu/help/ask.php"]][[img src="http://library.austincc.edu/img/email-sm-32x.png"]] Email Us[[/a]][[/li]]

                 [[li style="font-size: medium;"]][[a href="http://library.austincc.edu/help/FAQs/Lib-FAQs.php"]]Library FAQs[[/a]][[/li]]

                 [[li style="font-size: medium;"]][[a href="http://researchguides.austincc.edu/"]]Research Guides[[/a]][[/li]]

                 [[li style="font-size: medium;"]][[a href="http://library.austincc.edu/help/tutorials.php"]]Online Tutorials[[/a]][[/li]]

                 [[li style="font-size: medium;"]][[a href="http://library.austincc.edu/help/documentation.php"]]Citing Sources[[/a]][[/li]]

              [[/ul]]

2.1.1.2.1 Rename 'GetHelp.txt' to 'GetHelpOld.txt'

2.1.1.2.2 Rename 'GetH3lpY.txt' to 'GetHelp.txt'

2.1.1.2.3 Research Guides

Changing the Nav Pages makes Chat available to all Research Guides because of the banner with minimal nav bar.

Change info on the Get Help! tab -- will change all subject guide and library guide tabs.

2.2 ChatStaff

2.2.1 Link needed on these pages

2.2.1.1 http://library.austincc.edu/help/FAQs/faq-Chatstaff.php

2.2.1.2 http://library.austincc.edu/help/askLS-after.php

2.2.2 Replace wording 'AskAcademic' or 'Ask Academic' with 'Chatstaff'

2.2.3 See pages under AskAcademic topic below for changes.

2.3 Liveperson

2.3.1 Remove Liveperson Monitor script from page headers

This is the code for that script and should be easily removed.  Will need to double check.

[[!-- This next section contains the LivePerson Monitor Script --]]

[[?php include("http://library.austincc.edu/includes/LivePerson-script.txt"); ?]]

2.3.2 Remove and replace link on pages like /help/ask.php

This is the script for Liveperson on the /help/ask.php page (ask-incl.txt/htm)

[[a id="ex2" style="cursor:pointer;text-decoration: underline;"]]Chat with an ACC Librarian during open hours.[[/a]]

Should also check all files for id="ex

This page needed more work to add the chat widget and style the resulting link to be more apparent.

2.4 AskAcademic

Replace wording and links on these pages for sure
2.4.1 http://library.austincc.edu/help/FAQs/faq-chat-info.php

2.4.2 http://library.austincc.edu/help/ask.php

2.4.3 library.austincc.edu/help/FAQs/faq-AskAcademic.php
...................Made a redirect to the Chatstaff FAQ

2.4.4 Get Help! tab on Research Guides

2.4.5 http://library.austincc.edu/help/askLS-after.php

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3 Patron
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3.1 For the patron to see an active chat link, LS staff must be logged in

3.1.1 Chat Now

3.1.2 Chat Offline

3.2 For testing: http://library.austincc.edu/help/ask-h3lpX.php