LS FAQs and the LibraryH3lp Knowledge Base

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 LS FAQs  -  LibraryH3lp Knowledge Base

Note: LS FAQs reside on

o   The Library Web Site (https://library.austincc.edu/help/FAQs/)

o   Within our live chat vendor site in the Knowledge Base as part of our subscription (https://austincc.ask.libraryh3lp.com/)

Questions:
Do we replace the Web Site FAQs with the Knowledge Base?
Do we stop using the Knowledge Base?
Do we maintain both?
If we maintain both, what do we link to on the Library Web Site?

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1 Create working lists

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1.1 Create a list of FAQs on LS Web

1.2 Create a list of Knowledge Base FAQs

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2 Review lists

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2.1 Mark LS-FAQs if on Knowledge Base

2.2 Check Knowledge Base for accuracy

2.3 Decide on additions to Knowledge Base

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3 Decide how / what to link

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3.1 Notes:

3.1.1 Searching better for users on Knowledge Base

3.1.2 Are all current LS FAQs appropriate for the Knowledge Base?

3.1.3 Knowledge Base easier for our Ref Librarians to use while on chat service.

3.2 LS Web Sole Link

3.2.1 LS Web links to Knowledge Base only.

3.2.2 Link from Knowledge Base to LS Web FAQs

3.3 Keep Both Knowledge Base & Web Site FAQs

3.3.1 LS Web Site FAQs searchable from LS Web & ACC Web Search

3.3.2 Knowledge Base not searchable from LS Web & ACC Web Search

Implementation of SSL Certificate on the LS Web

Implementation of SSL Certificate on the LS Web 

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1 Create LSWeb copy on external drive
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1.1 LS Web NoSSL (Keep as backup.)
1.2 LS Web Working (Prepare this folder/files.)

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2 Use Text Crawler to change all (.php, .htm, .html, .pdf, .css, .js, .doc) files on LS Web Working
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2.1 from http://library
2.2 to https://library

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3 Rename folders on LS Web Working
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3.1 AA-GatherFiles-ssl (Root files)
3.2 eresources-ssl
3.3 gen-info-ssl
3.4 help-ssl
3.5 includes-ssl
3.6 loc-ssl
3.7 presentations-ssl

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4 Alert Maria that we are beginning Step 4
(Coordinate through remaining steps.)
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4.1 Copy -ssl folders to library.austincc.edu
4.2 Rename library.austincc.edu original folders to -old
4.3 Rename -ssl folders without -ssl
4.4 implement SSL program

4.4.1 The certificate is on the Library site at the ACCNet web server. The certificate is already installed; we only need binding to port 443.
4.4.2 Call/Text Maria [9/14/17 9pm]
4.4.3 Bind SSL

4.5 Post Binding
4.5.1 Test for viability

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5 Cleanup
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5.1 Check Web Developer for Errors
5.2 Fix residual errors on LS Web Site
5.3 Fix residual errors on 3rd Party sites

5.3.1 H3lp

5.3.1.1 Chat snippets
5.3.1.2 FAQs
5.3.1.3 Templates

5.3.2 Articulate
5.3.3 Springshare

5.4 Announce to LS