LS FAQs and the LibraryH3lp Knowledge Base

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 LS FAQs  -  LibraryH3lp Knowledge Base

Note: LS FAQs reside on

o   The Library Web Site (https://library.austincc.edu/help/FAQs/)

o   Within our live chat vendor site in the Knowledge Base as part of our subscription (https://austincc.ask.libraryh3lp.com/)

Questions:
Do we replace the Web Site FAQs with the Knowledge Base?
Do we stop using the Knowledge Base?
Do we maintain both?
If we maintain both, what do we link to on the Library Web Site?

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1 Create working lists

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1.1 Create a list of FAQs on LS Web

1.2 Create a list of Knowledge Base FAQs

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2 Review lists

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2.1 Mark LS-FAQs if on Knowledge Base

2.2 Check Knowledge Base for accuracy

2.3 Decide on additions to Knowledge Base

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3 Decide how / what to link

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3.1 Notes:

3.1.1 Searching better for users on Knowledge Base

3.1.2 Are all current LS FAQs appropriate for the Knowledge Base?

3.1.3 Knowledge Base easier for our Ref Librarians to use while on chat service.

3.2 LS Web Sole Link

3.2.1 LS Web links to Knowledge Base only.

3.2.2 Link from Knowledge Base to LS Web FAQs

3.3 Keep Both Knowledge Base & Web Site FAQs

3.3.1 LS Web Site FAQs searchable from LS Web & ACC Web Search

3.3.2 Knowledge Base not searchable from LS Web & ACC Web Search