http://orweblog.oclc.org/archives/000713.html
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This aligmnent of 'horizontal' and 'vertical' services will be one of the most interesting things to watch over coming years in the library space. My view is that one of the major changes we will see is that more operations are moved into horizontal 'shared services' so that libraries can concentrate on creating value in their vertical, user-oriented services. These 'horizontal' services may not start out as 'platform' services in the sense that they are made available through web services and can be stitched recombinantly into other applications. However they will move in that direction.
Libraries and the system vendors which serve them cannot afford to build the full range of services which will be needed to meet user expectations and service ambitions moving forward. Think of virtual reference, repository infrastructure, recommender systems, metadata creation, exposure to search engines, directory and registry services, knowledge bases, selective web harvesting and preservation, aggregated repositories of open access and other materials. The list could be extended considerably. This is one reason why I think that some of the most interesting questions facing libraries are organizational: what organizational frameworks will best secure these services, and what will be the balance between local and shared or third-party activity?
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