I was struck by the simple truth of the last statement in this paragraph. Especially now, users are very impatient -- or maybe, they are amazingly patient -- with trying to figure out and find information provided by the library. --mp
From Lorcan Demsey (17 July 2005)
In the flow. The library wants to 'fit in' with the working practices of their users. In the network world this increasingly means fitting in with emerging network workflows (net-work-flows?). These may be demand-side user combined workflows pulled together from RSS feeds, toolbars, and the growing number of network services like Flickr. Or they may be supply-side pre-fabricated flows, as in a learning management system for example. Users expect services to be visible in their environment, not to have to break into the library environment.
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