- Questions we asked.
- Scripts we were sent
- For some reason they insisted upon styling our links and that styling is embedded in the script somewhere.
- I also had to add two lines of css styling to our style sheet (extra-LS.css)
Steps Taken to Transition:
- Parsed the instructions sent for scripts and code. [✔]
- Created a script file to be included via a php include in the head of pages/templates on the LS Web Site.
- Noted the code needed within pages
- link with chat image
- link without chat image
- Created test pages to include the scripts and code for chat links. [✔]
- Installed the LiveEngage Preview extension in Chrome to emulate final implementation. [✔]
- Without this extension, you cannot see the new chat window at this time.
- Tested two pages listed above.
- Note: first code sent did not work correctly. Code was revised and works well.
- Created a libguide with added javascript in the head to test there. [✔]
Steps to be taken to make it live:
- Staff to be trained (Toyya lead)
- Meet with Courtney to discuss how to deploy in CMS.
- Suggest we do a minimal nav bar with Chat link.
- Review all chat windows for needed changes.
- Note: Find out about the chat window when all agents logged off.
- On deployment day:
- Put LivePerson JS script above </head> on each page
- Create a script file to put into the root /includes/ folder
- Create a PHP includes statement to invoke the script
- Use TextCrawler to insert the PHP includes above the </head> in all pertinent files.
- Rename /includes/ ...LP files to standard file names.
- ForStudents-LP.txt
- VirtualHelp-LP.txt
- footer-LP.php
- navbar-LP.php
- Rename /help/includes/ask-incl-LP.htm to standard file name.
- Do whatever CMS change needs to be made.
- Add LivePerson JS script to system page
- Add new custom Header to Look/Feel system
- Redo Info/Alert Box to include new Chat code.
- Note: per CM deleted all group banners and implemented system custom header.
- Post-Installation
- Test for operations
- Test for look/feel
- Offline window had issues because the "header" was too long and I could not edit it to correct the Ask Academic link. (note: Mark corrected it.)
- Went into campaigns area to edit Chat window to change bubbles font and background colors. Changed image to a different picture.
- Cannot use our own image because we have no secure server to host the image.
- Asked if they could include non-person images in their gallery.
- Remove the LiveChat Agent from Ref Desk PCs
